Purchased credits are spendable only inside Gridline, are not transferable, and are not redeemable for cash except where a refund is granted or required by law.
Purchased credits
- Credits you buy, by card or with USDC, are prepaid. You spend them on Gridline fine-tuning and batch inference jobs, and nowhere else.
- Credits belong to the Gridline account that bought them. They cannot be transferred to another account or person, sold, or exchanged.
- Purchased credits don't expire.
- Each job's rates are shown before it runs. You are charged for what the job actually uses, deducted from your prepaid credits. Gridline does not bill you beyond your balance.
Credits Gridline grants
Credits Gridline grants you, rather than ones you buy, have no cash value, are not refunded, cannot be transferred, and may be limited or withdrawn.
Refunds of unused purchased credit
- To ask for a refund of unused purchased credit, email [email protected] from the address on your account.
- Refund window. You can ask for a refund of unused purchased credit within 14 days of buying it.
- Refund method and timing. Unused purchased credit is refunded on request. Approved refunds go back to the original payment method: USDC to the Solana wallet that paid, and card purchases to the card through Creem, our merchant of record. We send approved refunds within 10 business days.
- Credit already spent on jobs that ran is not refunded, except where Gridline grants a refund or the law requires one.
Closing your account
You can ask us to close your account at any time. Gridline closes it within 30 days of your request. Unused credit you bought, by card or with USDC, is refunded on request, under the refund window above. Credits Gridline granted lapse when the account closes.
Your legal rights
Nothing in this policy limits a refund or other right that the law gives you and that cannot be excluded.
Contact
Refund and billing questions: [email protected]. Include your account email. Never send your API token.